DooxSwitch wiki:Privacy policy

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Terms of service

These Terms of Service apply to any purchases made from DooxSwitch, be it for the Doox Switch software itself, or any of the associated services. DooxSwitch Limited reserves the right to amend or update the terms & conditions at any time, with or without notice.

Cookie policy

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for website's to obtain explicit consent from users before leaving behind or reading files such as cookies on a users computer / device.

Cookies are small files saved to the users computers hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it's server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it's external serving vendors.

This website uses tracking software to monitor it's visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].

Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Service Provision

The DooxSwitch Software is supplied by DooxSwitch Limited, and is licensed, not sold, under the terms of the EULA. DooxSwitch Limited reserves all rights not expressly granted to you and DooxSwitch Limited retains the ownership of the Software.

License holders are not permitted to “borrow”, “lend” or “sell” licenses to any third parties except in the case of Owned License Transfers as detailed later on in the agreement. Any licenses found to be being used in this way will be revoked without recourse.

DooxSwitch Limited reserve the right to refuse service at their discretion.

End User License Agreement

The EULA Agreement is included in the DooxSwitch download package. By installing, copying, or otherwise using DooxSwitch, you agree to be bound by the terms of the EULA.

Renewals & Payments

Payments are accepted via both PayPal and Credit Card.

Leased licenses automatically renew until cancelled. Payment is due on the anniversary of the date of signup each month. If payment is not received within 5 days of the due date, DooxSwitch Limited will suspend the license until full payment is received and reserves the right to suspend any and all related services for the account in question.

For services, payments are due in advance of any work commencing. For larger custom development services, payments may be split into multiple payments, commonly consisting of a 50% deposit prior to any work commencing, and the remainder upon completion, however this option will only be offered at DooxSwitch’ discretion.

Should we receive a chargeback or disputed payment, all services will be revoked until any disputed amounts have been repaid, plus any fees incurred which are typically $20 per chargeback.

Delivery

All licenses are normally issued instantly upon confirmation of receipt of payment from the chosen gateway processor. Should your payment turn out to be fraudulent, the license will be suspended and you will be expected to repay the amount + any fees incurred.

Our professional setup & installation services usually take between 24 & 48 hours to complete, but this is not a guaranteed turnaround time, and at peak times such as new releases, they will often take longer.

If Setup is preformed at remote server. The installation usually take between 5-7 working days to complete, but this is not a guaranteed turnaround time.

30 Day Money Back Guarantee

In the unlikely event that you are not completely satisfied with our software, we are happy to provide you with a full refund for the cost of your license. To claim a refund under the money back guarantee you simply need to submit a cancellation request from our <a href="http://my.dooxswitch.com/clientarea.php" target="_blank">members area</a> within 30 days of the original purchase date, stating why it was not to your satisfaction and your money will be refunded in full.

The Money Back Guarantee applies to new clients only, this applies to license & addon/service related charges, however services that have commenced are not eligible for refund. To clarify, a new client is determined by both the registered client information and the domain that the DooxSwitch license is installed on, meaning that if there is a record of DooxSwitch having been used in the past by either the same company or person, or on the same domain, then you will not be eligible for refund under our Money Back Guarantee.

Cancellations & Refunds Policy

Leased licenses may be cancelled at any time. No notice period is required, and the cancellation will be effective from the date the cancellation request is made or processed. Requests for cancellation should be submitted from our members area at <a href="http://my.dooxswitch.com/clientarea.php" target="_blank">http://my.dooxswitch.com/clientarea.php</a>.

Any monies paid for leased license renewals prior to a cancellation request being submitted are non-refundable. The same applies to any services, where once the service has been started, any fees paid also become non-refundable.

DooxSwitch Limited reserves the right to cancel service and access to the service at any time. If a customer breaks the terms of the DooxSwitch EULA or Terms of Service, a refund will not be available.

Outside the 30 Day Money Back Guarantee period, refunds are only issued for software failure. Refunds are not issued for server failure/issues, lack of features or if your server does not meet the Software Requirements. Refunds are determined on individual circumstances and only issued once our technical staff determine that DooxSwitch has a fault causing it to not run on your server. Installation charges are not refundable under any circumstances. Refunds are not available after 1 month from the purchase date. Refunds are not available for Special offers, discounted bundles Startup trial packages.

License Transfer Policy

We allow Owned Licenses to be re-sold or transferred once per license key (fees apply). Owned license are not eligible for transfer until at least 3 months have passed from the date of purchase. Owned licenses obtained via a reseller are excluded from this policy and are not eligible for any re-sales or transfers.

Leased licenses cannot be re-sold or transferred under any circumstances.

Before any sale or transfer, please contact us to verify eligibility of your license key. Upon request of the transfer, we will issue an invoice for the license transfer fee (currently $20). Once paid, we will request from you the name, email address and details of the new owner for the license to be transferred to. All transfers are final and cannot be reversed.

Addons may be transferred between licenses within your own client account but not resold or transferred to other accounts.

Trademarks

The DooxSwitch website and software contain references to many companies that the DooxSwitch Software is integrated with for payments & other related services. DooxSwitch and the DooxSwitch logo are trademarks of Galevi limited. Registered in Czech Repiblic and . All rights reserved. All other trademarks are the property of their respective owners.