This table shows support plans and how they are served.
Please check detailed pricing.
Skype support (Skype ID: dooxswitch) is available on the best effort (not guaranteed) Monday to Sunday 8 AM - 8PM Prague TimeGMT+2.
If Skype support is offline, please report your problem or question in the Support System.
Please note that support for Trial installations is limited , we provide : full training and ticket support with reaction time 0-12 during working hours, with no phone or incident support.
Emergency Support(for High priority tickets) is available 24x7 and support is provided only through the Ticket Support System or via phone emergency line
Based on the severity tickets are divided into priorities by which support engineers decide which ticket should be solved first.
- High - The system is down or severely degraded or business operations are being critically impacted
- Medium - The system operation is impaired, yet generally functional
- Low - Configuration or planning assistance is requested to optimize performance of the system. This includes web interface usage and the like.